Question 1

Where do you deliver?

Accepted Answer

We currently operate in Munich, London, Paris, Lagos and Maryland, with international shipping for shelf‑stable groceries and spices. Each chef sets their own delivery radius — enter your address in Explore to see what’s available near you.

Question 2

How long does delivery take?

Accepted Answer

Most prepared meals are ready within 30–60 minutes, depending on the dish and your chef’s prep time. You can also schedule orders for later in the day or for events.

Question 3

Do you offer pickup?

Accepted Answer

Yes — many chefs offer pickup, and some offer both pickup and delivery. You’ll see the options on each chef’s page and at checkout.

Question 4

What payment methods do you accept?

Accepted Answer

Major credit and debit cards in every city we serve. Local payment methods are available in some markets — you’ll see all options at checkout.

Question 5

How are food safety and quality handled?

Accepted Answer

Every chef is reviewed before going live, must comply with local food‑safety regulations, and is rated by customers after each order. Our support team investigates every complaint.

Question 6

Can I cancel or change an order?

Accepted Answer

You can cancel for a full refund any time before the chef accepts the order. Once cooking has started, cancellation may not be possible — see our refund policy for details.

Question 7

What if something is wrong with my order?

Accepted Answer

Contact support within 24 hours of delivery with photos and a short description. We refund or re‑deliver as quickly as we can.

Question 8

How do I become a chef on Africanlicious?

Accepted Answer

Apply via our chef sign‑up page. We’ll review your kitchen, menu and any required local permits, then help you set up a storefront.

Question 9

How do I become a delivery driver?

Accepted Answer

Apply via our driver page. You need a valid ID, the right to work in your city, and a vehicle appropriate for food delivery.