Legal
Refund & cancellation policy
We want you to love every order. Here’s what happens when things don’t go to plan.
Cancellations
- Before the chef accepts — you can cancel for a full refund directly from your order page.
- After acceptance, before cooking starts — we’ll usually refund in full, less any payment‑processor fees.
- Once cooking has started — cancellation is not normally possible, because ingredients have been prepared specifically for you.
Issues with delivered orders
If your order is missing items, damaged, late beyond a reasonable window, or otherwise not as described, contact support within 24 hours of delivery. Include a photo and a short description so we can move fast.
How refunds are issued
Approved refunds go back to your original payment method. Bank processing times vary — credit and debit cards usually take 3–10 business days.
Subscriptions, gift cards, shipped goods
Shipped shelf‑stable goods follow standard distance‑selling rules in your region. Gift cards are non‑refundable but transferable.
How to start a request
Open the order in your account, tap “Get help”, or email support@africanlicious.com.